Trusted Tech Terms and Conditions

Terms and Conditions

Please Take the time to read our terms and conditions. Adhering to our terms & conditions will/shall enable smooth transactions and correction(s) in the event of things going wrong.

Please note that purchasing goods from us and/or having work carried out by us means you are agreeing to our terms and conditions.

Definitions

"We" and "Us" refers to Trusted Tech and shall be interpreted accordingly.

"You" means the customer, their employees or agents seeking to purchase goods from us and shall be interpreted accordingly.

"The goods" means new, used & refurbished goods and parts or accessories to be supplied by us.

"Customer" means the party having the right to enforce the supply by Trusted Tech Repairs of goods.

"Contract" means a contract under the terms of which home computer repair is liable to supply goods.

"Additional Features" means removable and interchangeable items on products.

Nothing contained in these terms and conditions shall affect your Statutory Rights in Law.

The Contract

All orders are accepted by us only under these Terms & Conditions of Business that may not be altered other than with our prior written agreement.

Quotations are invitations only and are to be treated as thus.

Orders once instructed to us may not be suspended or cancelled without our prior consent in writing. We shall not be liable for any misrepresentation made by us, our employees or agents to you as to the nature of suitability of the condition of the goods unless the representation is made or confirmed in writing by us.

Except when goods are supplied on our express advice given in writing that they are suitable for any particular purpose, it shall not be a term of a contract that goods are sold as fit for any particular purpose and this is notwithstanding that we may have, or be deemed to have, knowledge of the purpose for which the goods are required.

When a term of a quotation or any other express term of a contract is found to be in conflict with any one or more of these General Conditions of Business, the terms of the quotation or the other express term of the Contract as the case may be shall unless the context otherwise requires, prevail.

Services

The contract will be made when your authorized representative has instructed us verbally or in writing to undertake the repair services.

By leaving my device with Trusted Tech I am authorising them to open the device to perform the diagnostics and repairs and you are aware that this may void any warranty’s.

If you do not accept a quotation we reserve the right to make a fault analysis and handling charge. Equipment must be collected within 14 days of notification of completion unless otherwise agreed. Items not collected within this time may be disposed of without further notice.

We reserve the right to replace the whole or any parts or accessories of the equipment and to use new, second user, or reconditioned parts.

Quoted times are always expressed in working days, which for the purpose of this agreement shall mean Monday to Fridays, excluding UK bank or other public holidays.

Repair times are subject to parts availability.

Sometimes more than one thing might be wrong with a device and after initial repairs other faults might become apparent. In this case we will contact you to discuss any additional costs to complete the repair.

Goods

A Contract for the supply of goods shall not come into existence until we receive an order or written instruction from you accepting our quotation and these terms and conditions of business.

Unless agreed by us in writing and endorsed on our consignment note, goods are not supplied on a sale or return or trial basis.

It is the Customers responsibility to check the compatibility of the goods being ordered. We do not accept any responsibility for incorrect items being purchased or any damage caused as a result. To the same effect any items that are incompatible and returned will not be refunded.

If on arrival items are found to be faulty then we shall replace or refund the said item as long as the conditions in this contract have been met.

Goods ordered may come with additional features which may need to be interchanged for the laptop model. These additional features when received with an item are deemed as an uncharged extra and if they are incorrect for the laptop model the item will not be classed as faulty.

Data

We do not undertake to erase any data from any hard drive of an item being repaired as part of the repair service.

Data backup and restoration services are at the customer's risk, we accept no liability for lost or missing data. You accept that by authorizing us to carry out a repair or recovery that you give us unreserved access to your data/files. We will take all necessary steps to keep your data safe and comply with the Data Protection Act (DPA) 1998.

Whilst we take reasonable care to ensure that the intellectual property rights of third parties are preserved we give no warranty as to the intellectual property rights of any software application packages that may accompany the goods. You must make regular backups and in any case back up before sending for repair. Although we do our best to protect and save your data Trusted Tech will not be held responsible for any data loss while your computer is in our possession.

We do not correct software defects nor load or reload software applications. You are strongly recommended to adopt and implement comprehensive back up procedures as we will not be liable for any damages whatsoever whether direct or indirect (including any liability to any third party) resulting from the loss of or damage to data of software application occurring as a result of the repair or handling service whether such loss or damage is caused by our negligence or otherwise.

Rectification of design faults is not covered by this agreement.

Price

The price of the goods shall be as stated or quoted and includes the cost of parts. Delivery is charged independently of the goods cost.

Payment

Goods and/or equipment will not be released until we are in receipt of cleared funds for all sums due to us.

You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have for any reason whatsoever.

Delivery, collection and return of item(s) to the customer(s)

When we are required to deliver goods we shall have the sole discretion as to the mode of transport to be adopted.

When the goods or equipment are delivered to the address/delivery point specified by you, or collected from our office the risk of the goods or equipment shall pass to you on delivery.

Delivery dates are given in good faith but are estimated times only. Times for delivery shall not be of the essence of the contract.

We shall not be liable for any damages whatsoever whether direct or indirect (including for the avoidance of doubt any liability to any third party resulting from any delay by us in delivery of the goods or failure to deliver the goods in a reasonable time whether such a delay or failure is caused by our negligence).

Collection of items from our offices or acceptance of delivery of items indicates that the goods have been delivered and accepted in good condition

You shall inspect the goods and/or equipment at collection or at time of delivery. Acceptance of goods is considered that they are in good condition

Items left with us and unclaimed after 14 days will be disposed of unless arrangement has been made otherwise.

Warranty

All work undertaken by Trusted Tech has a 30 day warranty. If the same fault arises within this period please contact us and a repair service will be offered free of charge. The 30 day work warranty covers labour only.

New parts will have a full 12 months manufacturers warranty and re-conditioned parts will have a 30 day warranty.

The liability of us under our warranty in relation to goods shall be subject to the goods having been used and maintained wholly in accordance with the manufacturer's instructions and to their not having been repaired or altered other than by us.

Missing parts, physical damage, modification, attempted dismantling and/or misuse shall void the original warranty. Also removal of the Trusted Tech warranty sticker will also void the warranty.

We will replace any item where our warranty is confirmed as valid at no extra cost to the customer, apart from RTB handling. Any warranty claim that cannot be replaced may be replaced with an equivalent replacement or an alternative refund will be offered.

We cannot be held accountable for any issues that have occurred to the device after it has left our premises unless the issue is directly related to the problem we have been assigned to resolve.

Any claims under warranty for any parts or compatible third-party item after 14 days will be under the manufacturers warranty and you will need to speak to the manufacturer directly regarding this claim.

Title of property of risk

The title to the goods shall remain with us until you pay all sums owing to us whether in respect of this contract or otherwise. We reserve the right to sell such goods if invoices or services remain unpaid after sixty (60) days. Outstanding invoices and any other costs incurred to recover said services or invoices will be due in full. The risk in goods supplied by us shall pass to the customer on delivery or collection of the goods in accordance with the terms of the contract.

Goods left with Trusted Tech for repair or diagnostics are considered as broken or faulty items and are valued at £0.

We shall be entitled to recover the price of the goods including VAT even though the property in any of the goods remains with us.

When payment for goods is overdue or the customer suffers distress or execution to be levied against his or its effects, makes an arrangement or composition with creditors or, being a corporate body, enters into liquidation (otherwise than for the purpose of amalgamating or reconstruction where the corporate body, as amalgamated, accepts in full the customer's liability of pay for the goods), or has a receiver appointed for the whole or any part of its undertaking or, being an individual, has a receiving order in bankruptcy made against him, then:

a) If the customer remains in possession of the goods, whether or not the customer has sold them we shall be entitled to recover the goods from the customer or

b) If the customer has parted with possession of the goods by way of sale, whether or not the goods have been mixed with or incorporated into other goods, the customer having sold them as fiduciary bailee, shall hold in trust for us so much of the proceeds of sale of the goods as represents the customer's liability to us in respect of them.

Liabilities

If the goods are not manufactured by us or have been processed by a third party whether at our or your request our liability in respect of any defect in workmanship or materials of the goods will be limited to such rights against the manufacturer or the third party as we may have in respect of those goods and we will assign to you any assignable rights we may have from or against the manufacturer or third party.

Except where you deal as a consumer you will unconditionally fully and effectively indemnify us against all loss damages penalties costs on an indemnity basis and expenses awarded against or incurred by us in connection with or paid or agreed to be paid by us in settlement of any claim by any third party arising from the supply or use of the goods. This indemnity will be reduced in proportion of the extent that such a loss damage costs and expenses are due to our negligence.

Sometimes under diagnostics computer parts fail due to the additional stress put on them during testing. This is a rare occurrence, but should it happen Trusted Tech will not be held responsible for the cost of replacement of these parts.

When fitting components there might be small marks, scratches or cracks left where fitting has taken place. We will not be held responsible for small cosmetic damage marks that do not effect the use of the device. We will always do our best not to leave any marks.

Without prejudice to any other provisions in these terms in any event our total liability for any one claim or for the total of all claims arising from any one act of default on our part (whether arising from our negligence or otherwise) shall not exceed £50 the subject matter of any claim or claims or at our discretion.

Goods left with Trusted Tech for repair or diagnostics are considered as broken or faulty items and are valued at £0.

Trusted Tech is a repairer, and although we have years of experience fixing and repairing computers, we are not affiliated or certified by any provider.

Non-Payment

If you fail to pay any invoice or any sum due to us under any contract on the due date or your credit limit is exceeded or there is a material change in your constitution or you commit a material breach of this contract and fail to remedy that breach after being requested to do so all sums outstanding between you and us under this and any other contract shall become immediately due and payable and we shall be entitled to do any one or more of the following (without prejudice to any other right or remedy we may have):-

(a) Require payment in cleared funds in advance.

(b) We will exercise our statutory right to claim interest (currently at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed credit terms, and charge a late payment charge of £50.00.

(d) Without prejudice to the generality of clause 9 of these terms exercise any of our rights pursuant to that clause.

(e) Terminate this or any other contract with you without liability on our part.

12.2 Except where you deal as a consumer you shall reimburse our costs including legal costs on an indemnity basis which we incur in seeking legal advice or taking legal proceedings to enforce our rights under this contract including but not limited to recovery of any sums due.

General

The construction, validity and performance of a contract shall be governed and interpreted according to the Law of England and you agree to submit to the exclusive jurisdiction of the English Courts in any dispute or difference arising between the customer and us in relation to a contract

The headings in these terms are for convenience only and shall not affect their interpretation.

Except as provided otherwise in these terms we shall not be liable for any delays or failures to perform any of our obligations under this contract due to any cause beyond our reasonable control including industrial action.

Failure by us to enforce a term of a contract as soon as it may be enforced shall not prevent the subsequent enforcement of that or any other term of the contract.

The non-enforcement by us of any of the terms of a contract shall not constitute a waiver unless this is stated by us in writing.

If any clause or sub-clause of these terms is held by a competent authority to be invalid or unenforceable the validity of the other clauses and sub-clauses of these terms shall not be affected and they shall remain in full force and effect.

We may assign or sub contract all or any of our obligations under this contract to a competent third party.

Termination of this contract shall not affect rights and obligations, which have already accrued at the time of termination.

A person (a "third party") who is not a party to this contract has no right under the contracts (Rights of Third Parties) Act 1999 to enforce any of its terms notwithstanding that any such term may purport to confer or may be construed as conferring a benefit on such third party. This does not affect any right or remedy of such third party, which exists or is available irrespective of the said Act.

LCD Dead Pixel Policy

In Accordance with: ISO 13406-2 Guidelines for LCD Pixel Defects

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels - one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex.

Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life.

To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty.

All reputable manufacturers conform to and support the ISO 13406-2 standard.

Website Terms and Conditions

Welcome to our Trusted Tech web site. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Trusted Tech’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Trusted Tech or 'us' or 'we' refers to the owner of the website whose registered office is Unit 2 Heron Way, Newham, Truro, Cornwall, TR1 2XN.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.